Kaltura Launches Avatar-Powered Roleplay Solution to Transform Enterprise Training
New York — Kaltura has unveiled a new avatar-powered roleplay solution designed to modernize enterprise training and simulations using AI-driven, interactive scenarios.
Built on Kaltura’s emerging Agentic Avatar capabilities, the solution enables organizations to train employees through realistic, conversation-based simulations where photorealistic avatars assume roles such as customers, candidates, patients, or colleagues. The platform is currently available to select beta customers.
Scalable, Practice-Based Learning
The solution addresses a longstanding challenge in enterprise training: scaling real-world practice. Unlike traditional methods—such as static e-learning modules or limited live roleplay sessions—Kaltura’s approach provides continuous, on-demand training.
Employees can engage in simulated conversations across more than 30 languages, receive automated feedback, and repeat scenarios until they reach proficiency. Each interaction is recorded and analyzed, giving managers visibility into performance and skill development over time.
“Enterprises understand that practice-based learning is far more effective than passive training, but scaling it has always been a challenge,” said Alan Bekker, Chief Technology Officer at Kaltura. “Our avatar-powered solution enables organizations to deliver consistent, measurable training experiences at scale.”
Broad Enterprise Use Cases
The platform supports a wide range of training applications across industries:
- Sales training: Practice negotiations, objection handling, and deal closing
- Customer service: Simulate real-world support scenarios and de-escalation techniques
- Healthcare: Train on patient communication and intake processes in compliant environments
- Compliance and ethics: Replace static training with interactive, scenario-based learning
- Recruitment: Improve interviewing and candidate evaluation skills
- Upskilling and reskilling: Accelerate onboarding and role readiness
- Leadership development: Practice feedback delivery and sensitive HR conversations
Always-On Training with Lower Operational Costs
By removing the need for human actors, trainers, and physical setups, the solution significantly reduces the cost and complexity of training programs. New scenarios can be created quickly by adjusting avatar roles and instructions, enabling organizations to adapt training content in real time.
This “always-on” model allows employees to train at their own pace, regardless of location or time zone—making it particularly valuable for global organizations managing distributed teams.
Meeting the Demand for Modern Training Solutions
Early discussions with enterprise users indicate growing demand for more interactive and scalable training approaches. Traditional methods are increasingly seen as insufficient for preparing employees for high-stakes, real-world interactions.
Kaltura’s avatar-based solution reflects a broader shift toward immersive, AI-driven learning environments that combine realism, flexibility, and measurable outcomes.
Advancing AI-Driven Learning Experiences
With this launch, Kaltura is positioning itself at the forefront of agentic AI in enterprise learning. By integrating conversational AI, analytics, and scalable delivery, the company aims to help organizations improve workforce readiness while reducing training costs.
As enterprises continue to prioritize skill development and performance, solutions that enable continuous, practice-based learning are expected to play a critical role in shaping the future of corporate training.
