Rest Super Uses ServiceNow as “Front Door” to Streamline IT, HR, and Operations

Rest Super has implemented ServiceNow as a centralized “front door” for employees, simplifying access to IT, HR, and internal services as part of a broader operational transformation.

The initiative is part of a multi-year effort to modernize systems and support rapid organizational growth. According to Glenn Jones, the fund has expanded significantly in recent years, growing from around 200 employees to approximately 1,100 staff and contractors.

The transformation began with IT service management and operations before expanding into areas such as HR service delivery and integrated risk management. This approach has helped the organization align with regulatory requirements, including compliance with CPS 230 and CPS 234 standards, while improving reporting and audit readiness.

By standardizing workflows on ServiceNow, Rest Super has been able to reuse foundational components across applications, enabling faster deployment and a more consistent user experience. Employees now have a single, familiar platform to access information, submit requests, and engage with internal teams, reducing friction in day-to-day operations.

The centralized system has also improved governance and data visibility, making it easier to respond to audits and regulatory inquiries. With a unified data model and clearer ownership structures, the organization can streamline reporting and operational processes.

Looking ahead, Rest Super is increasingly exploring artificial intelligence and automation to further enhance efficiency. The organization has established an internal center of excellence to identify and scale AI use cases, taking a practical, experiment-driven approach to adoption.

Overall, the transformation positions Rest Super to scale more effectively while improving employee experience and operational efficiency across the business.